About this Privacy Policy

Printly respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how Printly collects, uses, stores and shares personal information when you visit printly.co.ke, create an account, place an order, personalise a product, subscribe to our emails, contact us, request a quote, communicate with us through WhatsApp or otherwise interact with Printly.

Printly processes personal data in accordance with applicable Kenyan data protection law, including the Data Protection Act, 2019 and the Data Protection (General) Regulations, 2021. Kenyan data protection law gives individuals rights including being informed about the use of their data, access, correction, objection and erasure in appropriate circumstances. (Data Protection Commissioner)

Information We Collect

When you use Printly, we may collect information that you provide directly to us. This may include your name, email address, telephone number, billing address, delivery address, company or organisation name, account information and details relating to your order.

When you place a personalised or custom order, we may also receive information that you provide for the purpose of producing the item. This may include names, photographs, messages, logos, artwork, designs, branding files or other content supplied by you.

If you contact us through email, WhatsApp, forms or other communication channels, we may retain the information contained in those conversations where necessary to respond to your request, process an order, resolve an issue or maintain appropriate business records.

Our website may also collect technical information automatically, including your IP address, browser type, device information, pages visited, referring pages and information about how you interact with the website.

How We Use Your Information

We use personal information primarily to operate Printly and provide the products and services you request.

This includes processing and fulfilling orders, producing personalised products, arranging delivery, communicating about an order, managing payments, responding to enquiries, providing customer support, handling returns or complaints and maintaining records relating to transactions.

We may also use information to improve our website, understand how customers use Printly, prevent fraud or misuse, maintain the security of the website, improve our products and customer experience and comply with legal, accounting or regulatory requirements.

Where appropriate, we may use information to communicate with you about new products, offers, gifting ideas, Printly updates and other marketing communications. Where consent is required, we will only send such communications where the appropriate consent has been obtained. You can unsubscribe from marketing emails at any time.

Email Marketing

Printly uses MailPoet to manage email subscriptions and marketing communications.

If you subscribe to the Printly mailing list, we may store your email address, subscription status and information relating to the emails we send you and your interaction with those emails.

Where Printly offers an incentive for subscribing, such as a discount on a first order, the offer may be subject to separate promotional terms.

You may unsubscribe at any time using the unsubscribe link included in our marketing emails. Unsubscribing from marketing does not prevent us from sending transactional communications that are necessary to complete an order or provide a service you have requested.

Orders and Payments

When you place an order, we collect the information necessary to process the transaction and fulfil your purchase.

Payments may be processed by third-party payment providers. Printly does not necessarily receive or store your complete payment card or financial credentials where these are processed directly by the payment provider.

Payment providers may process personal information according to their own privacy policies and legal obligations.

Personalisation Files and Artwork

Where you provide photographs, logos, names, artwork, messages or other files for personalisation or printing, we use that content for the purpose of preparing, producing and fulfilling your order.

We may retain production files for a reasonable period where this is necessary for reorders, customer support, production records or dispute resolution. We do not treat customer-supplied artwork or photographs as Printly’s own content merely because they were submitted through the website.

You should only provide content that you are entitled to use and share with us.

Cookies and Similar Technologies

Printly uses cookies and similar technologies to operate the website, maintain carts and sessions, remember preferences, understand website performance and improve the customer experience.

Some cookies are necessary for the website and ecommerce functionality to work correctly. Others may be used for analytics, performance or marketing purposes.

Where required, you may be given the opportunity to manage non-essential cookie preferences through the website.

Analytics

We may use analytics technologies to understand how visitors find and use Printly.

Analytics information may include pages visited, time spent on the website, device and browser information, approximate location information and actions taken on the site.

We use this information to understand performance, improve navigation, identify technical issues and make better decisions about the website and our products.

Sharing Personal Information

Printly does not sell personal information to advertisers.

We may share personal information with service providers where this is reasonably necessary to operate the business or fulfil an order.

This may include payment processors, delivery and courier companies, website and hosting providers, email service providers, analytics providers, production partners, technology providers and professional advisers.

We only share information that is reasonably necessary for the relevant service.

Where third parties process personal data on our behalf, we expect them to handle it appropriately and in accordance with applicable data protection requirements.

Delivery Information

Where an order requires delivery, we may provide the recipient’s name, telephone number, delivery address and other necessary delivery information to the courier or delivery provider responsible for completing the delivery.

This information is provided for fulfilment purposes.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legal, financial, tax, accounting, fraud-prevention or dispute-resolution purposes.

Different information may therefore be retained for different periods.

Where personal information is no longer required and there is no lawful reason to retain it, we may delete, anonymise or otherwise securely dispose of it. Kenyan data protection law requires personal information to be kept no longer than necessary for its purpose, subject to recognised retention grounds. (Kenya Law)

Data Security

Printly takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

No website, online service or method of electronic storage can guarantee absolute security. We therefore continuously aim to use safeguards appropriate to the nature of the information we process and the systems through which it is handled.

International Services and Data Transfers

Some technology providers used by Printly may operate infrastructure outside Kenya.

Where personal information is transferred outside Kenya, we aim to ensure that the transfer is handled in accordance with applicable data protection requirements and that appropriate safeguards are used where required. Kenyan data protection law places conditions on transfers of personal data outside Kenya. (Data Protection Commissioner)

Your Data Protection Rights

Depending on the circumstances, you may have the right to know how your personal information is being used, request access to information we hold about you, request correction of inaccurate information, object to certain processing, request deletion of information that we are no longer entitled to retain, request restriction of certain processing and exercise applicable data portability rights. (Data Protection Commissioner)

Where processing is based on your consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before the consent was withdrawn.

Some rights are subject to legal limitations. For example, we may need to retain certain transaction records even after a deletion request where the information is required for legal, accounting, evidential or other legitimate purposes.

Marketing Preferences

You may opt out of Printly marketing communications at any time.

The simplest way to stop marketing emails is to use the unsubscribe link contained in the email.

You may also contact us directly if you would like us to update your communication preferences.

Children’s Information

Printly’s online store is intended primarily for customers who are able to enter into purchases and provide valid instructions for the products they order.

We do not knowingly seek to collect children’s personal information for marketing purposes without appropriate authority or consent where this is required.

Third-Party Links

The Printly website may contain links to websites or services operated by third parties.

Printly is not responsible for the privacy practices of websites that we do not control. We recommend reviewing the privacy information provided by those services before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy as Printly, our website, our services or applicable requirements change.

The latest version will be published on this page together with the date of the most recent update.

Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise a data protection right or have concerns about the way Printly has handled your personal information, contact us at hello@printly.co.ke or +254 725 289 639.

You also have the right to raise concerns with Kenya’s Office of the Data Protection Commissioner where appropriate. (Data Protection Commissioner)